# Boom > Boom is an AI workforce for your customers. Its AI agents hold real two-way conversations with a company's customers on WhatsApp, Instagram, Facebook Messenger, email, SMS, voice, web chat and in-app push, act on what customers say (convert leads, onboard and activate signups, recover revenue, run operations, win back churned customers, interview customers for research), and turn every conversation into structured data. A shared inbox lets the company's team take over any conversation. Boom is backed by Y Combinator (Fall 2025 batch). Teams do not script the dialog: they give the agent an outcome brief, decide who gets reached and when with visual journeys, read live customer data from a built-in customer data platform (CDP), and get each conversation back as typed, queryable fields. Everything in the product is also available through a REST API, webhooks and an MCP server. ## Key facts - Use cases: lead conversion, onboarding and activation, revenue recovery (abandoned carts, failed payments, lapsed customers), operations (orders, appointments, re-KYC, data refresh), churn recovery, customer research. - Platform: journeys and workflow builder, Agent Studio, shared inbox, customer data platform, extraction, REST API, webhooks and MCP server. - One agent and one memory of each customer across channels. - Every reply is checked against the company's guardrails before it sends; a person can take over any conversation; Boom never trains models on customer conversations. - Security status as the site states it: SOC 2 Type I compliant; SOC 2 Type II audit in progress; GDPR, ISO 27001 and ISO 42001 in progress (not yet certified). - Product, agent and team work natively in English, Spanish and Portuguese. - Pricing: monthly credit plans from USD 350 a month; Enterprise is a custom quote. - Not a chatbot builder, a survey tool or a support ticket-deflection bot. ## Product and use cases - [Home](https://www.useboom.ai/): Overview, use cases, channels, Agent Studio, shared inbox, safety and FAQ - [Solutions](https://www.useboom.ai/solutions): The five AI worker roles and how they share one memory - [Researcher](https://www.useboom.ai/solutions/researcher): Customer interviews at scale; the reasons behind churn and pricing - [CSM](https://www.useboom.ai/solutions/csm): Retention, NPS with the reason, win-back and dunning by decline reason - [Onboarder](https://www.useboom.ai/solutions/onboarder): Activation, post-signup intake, document collection and KYC - [Sales Closer](https://www.useboom.ai/solutions/sales-closer): Abandoned carts, quote follow-up, cross-sell and checkout links - [Operations Auditor](https://www.useboom.ai/solutions/operations-auditor): Re-KYC, data refresh and periodic compliance reviews - [Industries](https://www.useboom.ai/industries): Fintech, e-commerce, healthtech, SaaS and marketplaces - [Company size](https://www.useboom.ai/company-size/startups): Startups, [mid-market](https://www.useboom.ai/company-size/mid-market) and [enterprise](https://www.useboom.ai/company-size/enterprise) ## Platform - [Platform overview](https://www.useboom.ai/platform): How the inbox, data, workflows and extraction connect - [Shared inbox](https://www.useboom.ai/platform/shared-inbox): AI handles most conversations; the team resolves, snoozes or takes escalations - [Customer data platform](https://www.useboom.ai/platform/cdp): People, custom objects and events from Shopify, Skio, a read-only database or an events API - [Workflow builder](https://www.useboom.ai/platform/workflow-builder): Initiatives (outcome briefs) and visual journeys - [Extraction](https://www.useboom.ai/platform/extraction): Conversations into typed columns, exportable to CSV or Excel - [Agent Studio](https://www.useboom.ai/platform/agent-studio): Change the agent by chatting; every edit is a diff you approve ## Customers - [Customer stories](https://www.useboom.ai/customers): Companies using Boom, by industry, plus anonymized pilot outcomes ## Pricing - [Pricing](https://www.useboom.ai/pricing): Basic, Growth, Pro and Enterprise plans, what a credit buys, and top-up packs ## Developers - [Developers](https://www.useboom.ai/developers): REST API, webhooks, MCP server, Sidekick and agent tools - [Documentation](https://docs.useboom.ai): Guides and API reference - [Quickstart](https://docs.useboom.ai/quickstart): First steps on Boom - [Authentication](https://docs.useboom.ai/authentication): API keys and the development host - [Use Boom over MCP](https://docs.useboom.ai/use-mcp): Connect Claude, Cursor or VS Code to https://www.useboom.ai/mcp with a Boom login - [Webhooks](https://docs.useboom.ai/webhooks): Journey, enrollment and escalation events ## Trust and security - [Safety](https://www.useboom.ai/#safety): Guardrails, human takeover, data use and compliance status - [Trust Center](https://trust.useboom.ai): Security documentation - [Status](https://status.useboom.ai/): Service status - [Sub-processors](https://www.useboom.ai/subprocessors): Third parties that process customer data - [Privacy Policy](https://www.useboom.ai/privacy), [Terms](https://www.useboom.ai/terms), [DPA](https://www.useboom.ai/dpa) ## Company - [Boom at Y Combinator](https://www.useboom.ai/yc): YC Fall 2025 (F25) batch, founded in 2025, built in San Francisco - [Boom on the YC directory](https://www.ycombinator.com/companies/boom-ai): Boom's Y Combinator company profile - [Book a demo](https://www.useboom.ai/book-demo): Talk to the team - [LinkedIn](https://www.linkedin.com/company/use-boom-ai/) and [Instagram](https://www.instagram.com/useboom.ai/) - [Full context for AI assistants](https://www.useboom.ai/llms-full.txt): Long-form version of this file ## Optional - [Blog](https://www.useboom.ai/blog): Articles and customer insights - [Changelog](https://www.useboom.ai/changelog): What's new in Boom - [Compare](https://www.useboom.ai/compare): Boom vs lifecycle marketing, WhatsApp, AI support and research tools - [Lead capture](https://www.useboom.ai/industries/ecommerce/lead-capture): Gamified pop-ups for online stores - Spanish and Portuguese versions of the marketing pages live under /es/ and /pt/ (for example https://www.useboom.ai/es/pricing)