Turn the questions your store gets into orders it ships
Most shopper conversations are not support tickets. They are a buyer deciding whether to order, a cart sitting one objection away from checkout, or a repeat customer asking where their package is. Boom is an AI workforce that holds those conversations at scale: it answers the product question and sends a checkout link in the same thread, brings back abandoned carts, handles tracking and reorders, and runs different flows for first-time and returning buyers.
Trusted by teams that grow with Boom
Three jobs a growth agent should own
These are not separate tools bolted together. One agent, reading the same customer record, runs all three so a question, a stalled cart, and a returning buyer each get the right conversation.
- 01
Conversational storefront with checkout links
A shopper asks about sizing, shipping, or which bundle to get. Boom answers like a good rep would, then drops a checkout link right there in the thread, so the question becomes an order without the shopper ever leaving the conversation.
- 02
Abandoned cart and post-purchase tracking
Boom reaches the shopper who dropped off, handles the objection that stopped them, and recovers the order. After the sale it covers tracking too, because customers never remember their tracking number, so they message you instead of the carrier.
- 03
First-purchase and returning-buyer flows
A first-time buyer gets a welcome and a coupon to earn the second order. A returning buyer gets a reorder nudge, a replenishment reminder, or a subscription offer. Same agent, different conversation, decided by what the customer has actually bought.
Campaigns never wait behind the support queue
Boom keeps inbound and outbound on separate lines, so the agent answering questions and the agent running a cart-recovery push never compete for the same lane, and the late-night buyer gets answered instead of waiting until morning.
- Inbound questions and outbound campaigns run on their own lines
- After-hours messages get answered, not parked until morning
- The customer record stays shared across both lines
- Where is my order?AI
- Can I change the size?AI
- Do you ship to PR?AI
- Left a Classic TeeAI
- Bag still waitingAI
- Forgot to check outAI
The agent knows who bought what, live
Boom connects to Shopify for orders and Skio for subscriptions and reads them live, so the agent already knows whether this is a first order, a fifth, or a lapsed subscription before the shopper sends a word.
- Shopify orders and Skio subscriptions read live
- One customer profile drives first-purchase vs returning flows
- No generic blast, the conversation fits what they bought
Live in days, not a quarter
- 1
Connect Shopify and Skio
Link your store and subscriptions so the agent reads orders and plans live. From day one it knows who is a first-time buyer, who reorders, and who has a subscription on file.
- 2
Give the agent a goal
Tell it what to chase: recover carts, win back lapsed subscribers, welcome first buyers, or answer product questions and close. You set the goal and the guardrails, it figures out the conversation.
- 3
It sells, recovers, and follows up
The agent answers inbound and runs outbound on their own lines, sends checkout links, handles tracking, and follows up with the right flow for each buyer. You watch the orders it brings back.
Reaching shoppers a one-way notification never would
- 502 to 50%
A DTC research demo contacted 502 customers and held real back-and-forth conversations with about half of them, a reply rate one-way campaigns rarely touch.
Research demo, DTC e-commerce
Our old cart emails were a notification and a prayer that the customer would convert. The first thing people actually wanted was someone to answer them at midnight when they messaged about a tracking number. Boom does both.
See Boom sell on your store
Connect a test store and watch Boom answer a product question and send a checkout link in the same thread, the way a good rep would.