E-commerce and DTC

Turn the questions your store gets into orders it ships

Boom answers product questions with a checkout link, recovers carts, and handles tracking and reorders in one thread.

  • Bitso
  • Grupalia
  • Contalink
  • Solvento
  • Digitt
  • Vitau
  • Mattilda
  • Kontempo
  • Wallbit
  • Terapify
  • Nexu
  • Kroni
  • AnswerThis
  • Dogelthy
  • Treo
  • Commons
  • VitalBotanics
  • Sleep Rituals
  • Sleepy Bear Studio
  • Mubson
  • Bustin Boards
What the agent does

Three jobs a growth agent should own

One agent reads the same customer record and runs all three, so each shopper gets the right conversation.

01

Conversational storefront with checkout links

Boom answers sizing, shipping, or bundle questions like a good rep, then drops a checkout link in the same thread.

02

Abandoned cart and post-purchase tracking

Boom brings back the shopper who dropped off by answering what stopped them. After the sale, it handles tracking too.

03

First-purchase and returning-buyer flows

First-time buyers get a welcome and a coupon. Returning buyers get a reorder reminder or a subscription offer.

Inbound and outbound, separate lines

Campaigns never wait behind the support queue

Inbound questions and outbound campaigns run on separate lines, so a cart-recovery push never delays the shopper writing at midnight.

  • Inbound and outbound, each on its own line
  • After-hours messages answered, not parked
  • One customer record shared by both
Shopify and Skio, connected

The agent knows who bought what, live

Boom reads Shopify orders and Skio subscriptions live, so the agent knows if it is a first order, a fifth, or a lapsed plan before the shopper writes.

  • Shopify orders and Skio subscriptions, live
  • One profile picks the first-buy or repeat flow
  • Each conversation fits what they bought
What we see in e-commerce

Reaching shoppers a one-way notification never would

502 to 50%

A DTC research demo reached 502 customers and held real two-way conversations with about half.

Research demo, DTC e-commerce
“Our old cart emails were a notification and a prayer that the customer would convert. The first thing people actually wanted was someone to answer them at midnight when they messaged about a tracking number. Boom does both.”
Founder, DTC brand
Getting started

Live in days, not a quarter

  1. 01

    Connect Shopify and Skio

    Link your store and subscriptions. From day one the agent knows who is new, who reorders, and who subscribes.

  2. 02

    Give the agent a goal

    Pick what to chase: carts, lapsed subscribers, first buyers, or product questions. You set the guardrails.

  3. 03

    It sells, recovers, and follows up

    It answers inbound, runs outbound, sends checkout links, and handles tracking. You see the orders it recovers.

See Boom sell on your store

Connect a test store and watch Boom answer a product question and send a checkout link in the same thread, the way a good rep would.