A buyer messages your seller at 1am. Your seller is asleep.
It is one in the morning. A buyer messages a seller on your platform asking where their order is. That seller is one person, and they are asleep. By morning the buyer has opened a refund and is one bad reply away from a chargeback, and that lost sale lands on your take-rate, not theirs. Boom is an AI workforce that answers in that moment, on your sellers’ behalf, in the buyer’s language. It covers the small teams on your platform when they cannot, recovers payments that quietly fail across the base, and reactivates both sides of the market, for a fraction of the cost of the team that work would otherwise take.
Trusted by teams that grow with Boom
Every late reply is a refund, a chargeback, or a seller who quits
On a marketplace the work never lines up with business hours, and it never stays on one side of the market. A buyer needs an answer at midnight; a seller who had two bad weeks is about to stop listing; a subscription payment failed and nobody followed up. The teams on your platform are small and cannot staff for any of it, so the cost lands on you as refunds, chargebacks, churned sellers, and leaked GMV. Boom is one worker that handles all of it across both sides, so the situations get covered without the headcount they would normally take.
Both sides of the market, around the clock
A marketplace cannot hire a team for each side of the market and each shift. Boom is one worker that handles the buyer who needs an answer now and the seller who is about to walk, so the work gets done without the headcount it would normally take.
- 01
Reactivate supply, win back demand
A seller who had a slow month stops listing and never says why; a buyer who had one late delivery quietly never comes back. Both are reachable. Boom reactivates dormant sellers, asks what stalled them, and helps them relist, and on the other side it wins back lapsed buyers with a reason to return. Two motions, both sides of the market, run by the same worker that already knows the platform.
- 02
Answer your sellers’ customers around the clock
The merchants, sellers, and providers on your platform are small and cannot staff support past business hours. Boom answers their end customers on your behalf, at any hour, in the buyer’s language, so a question at midnight does not turn into a refund in the morning. The platform becomes the reason they stay.
- 03
Recover failed payments across the base
At marketplace scale, payments fail constantly: expired cards, insufficient funds, a decline nobody followed up on. Each one is GMV and take-rate leaking out quietly. Boom runs the recovery conversations across the whole base, reads why each payment failed, and works it back instead of sending one generic retry.
One thread, both sides, no tool dropping it
The same worker handles the buyer's concern and the seller's restock question without a warm handoff or a context loss: one shared thread across both sides of the market, which is leverage a stack of single-purpose bots cannot give a platform.
- Buyer support, seller reactivation, and payment recovery from one worker
- It reads the order, the seller, and the payment, not a generic script
- One shared context across both sides instead of tools that drop the thread
Against a stack of point tools and against a human ops team
A separate tool per job scales but each one only knows its own slice and none of them share the thread. A human ops team understands the platform but cannot cover both sides of the market around the clock. Boom is meant to sit in between: one worker with the platform context to handle the whole situation.
| A point tool per job | A human ops team | Boom | |
|---|---|---|---|
| Answers buyers around the clock | Within its narrow script | Only in business hours | Yes, any hour, in the buyer’s language |
| Reactivates sellers and wins back buyers | A separate tool for each, if any | Yes, but only so many a day | Yes, both sides from one worker |
| Recovers failed payments | A generic retry at best | Yes, but only so many a day | Yes, worked by decline reason at scale |
| Keeps the order, seller, and payment in one thread | No, each tool sees only its slice | If a person looks it all up | Yes, one shared context across both sides |
| Fits a thin take-rate | Per-seat or per-tool fees stack up | A full team is the costly option | Billed per automated conversation |
One agent keeps the thread instead of three tools each dropping it. It knows the order, the seller, and the payment in the same conversation.
See one worker handle a night on your platform
Walk us through a real situation, a buyer at midnight or a seller about to quit, and we will show you Boom working both sides of it.