A companion for every patient, not another mass reminder
Most patient outreach is a broadcast that goes quiet the moment a person needs a real answer. Boom gives every patient one companion that stays with them through the journey: it checks in, answers the worried question at 11pm, nudges adherence, and remembers what was said last time. It reaches the patients who never came back to find out why, and the moment a conversation turns clinical or distressing it hands off to a person on your team. You decide what the companion does, and you keep the data. For a fraction of the cost of the care coordinators it would take to do this by hand.
- Day 0CompanionFirst visitWelcomes the patient, learns their goal
- Day 3Check-inHow are you feeling after the appointment?remembers: their stated goal
- Week 6Missed second visitNo follow-up booked
- Week 7Re-engagedReaches out, rebooks the visit they skippedremembers: the missed appointment
Trusted by teams that grow with Boom
One worker per patient, across the whole journey
In a sensitive domain, reach only counts if the tone is right and a clinician is one step away. These are the jobs the companion carries so your team keeps the judgment.
- 01
A 1:1 companion per patient
The same worker stays with one patient through the journey. It checks in, answers questions, nudges adherence, and remembers the history, so the patient is talking to something that knows them, not a fresh broadcast every time.
- 02
Recover the patients who skipped the second visit
The patient who never books a follow-up is both an outcome and a revenue lever. The companion reaches the ones who went quiet, finds out what got in the way, and brings back the ones you can still help, at a volume a front desk could never call through.
- 03
After-hours coverage with a clean handoff
Patients message when they are worried, often late at night when the desk is closed. The companion is there to answer and reassure, and it escalates to a person on your team the moment a conversation needs clinical judgment.
You own the patient data, and you decide the journey
Patient data is yours: Boom is the processor and you are the controller, so you decide what the companion does, what it can see, and how far each conversation goes, with no patient list living outside your own system.
- Processor and controller relationship: you stay in control
- One-click delete or anonymize a patient on request
- You choose what the companion does and what it can see
- Role-based access, encrypted credentials, SOC 2 and GDPR in progress
The companion is not a clinician, and it knows it
The companion handles the everyday conversation and hands off to a clinician on your team the moment a case turns clinical or distressing, with the full history already attached so nothing gets lost.
- Honest by design: the companion hands off, it does not diagnose
- Clean escalation to a clinician with the full history attached
- A person on your team shares the same inbox, so nothing is dropped
Reaching patients a clinic had effectively lost
These are early, industry-anonymized results, not guarantees tied to a named client. Clinics in this space also tend to recover more second visits once a companion follows up with each patient by name instead of sending one reminder to everyone, though that lift is directional and depends on your book.
- 25 to 30%
Research response rate reaching inactive patients, people who had gone quiet and that a clinic had effectively lost, well past what a one-way reminder returns.
Patient research pilot, healthtech
Patients tell the companion things they never put in a survey, and it is there at 11pm when our clinic is closed. The handoff to one of our nurses for anything clinical is what made us comfortable turning it on.
The honest answers, before you book a demo
See the companion on your patients
Walk through a real second-visit recovery with us and see exactly where a conversation hands off to one of your clinicians.