01
Anti-churn and win-back
Reaches at-risk accounts before they cancel and churned ones after, nights and weekends too, and saves the real reason as data.
SMB SaaS leaks customers every month, mostly quietly
Boom talks to the accounts your team can’t reach, finds out why they leave, and brings back the ones worth recovering.
What Boom does for SaaS
Hold the conversation your churn is hiding behind
Start by learning why users leave, then point the same worker at the accounts you can win back.
02
Dunning by decline reason
Each decline reason gets its own conversation: insufficient funds, an expired card, a bank decline. Hard cases go to your team.
03
Research as the wedge
Follow-up conversations with your whole base, not a survey only happy users answer. It lands first, then handles onboarding too.
One agent, full lifecycle context
One worker that carries the thread, not a relay that drops it
The worker that closed the deal checks in at month three. Context never resets, so win-back knows what support heard last month.
- One thread across sales, success, and support
- Improves from your team feedback, not a fixed script
- Context compounds across every cohort it talks to
Consolidate instead of adding a silo
A conversation that scales, not one more notification tool
Boom sits beside your lifecycle tools and holds the conversation when a customer replies they are leaving, instead of letting the reply go nowhere.
- Holds the reply, not just the send
- Sits alongside your lifecycle stack, not on top of it
- Consolidates the conversation no blast tool ever owned
Proof from SaaS
Depth at a scale your team cannot staff for
A B2B SaaS research pilot: 97 responses in one run, 74 of them deep conversations analyzed for product and churn signal.
Research pilot, B2B SaaSAn honest comparison
Against a CS team and against the tools you already pay for
A CS team talks but can’t scale. A lifecycle tool scales but only notifies. Boom does both.
| Human CS team | One-way lifecycle tool | Boom | |
|---|---|---|---|
| Holds a two-way conversation | Yes, person by person | No, it sends and segments | Yes, at scale |
| Scales past your headcount | No, you hire to grow it | Yes, but one direction | Yes, and it talks back |
| Keeps context across the lifecycle | If the handoff notes are good | No, each tool is its own silo | Yes, one thread end to end |
| Captures the real churn reason | In notes, if remembered | A click or a survey star | Yes, as structured data |
| Dunning by decline reason | If someone reads the report | Same retry email for all | Yes, reads the reason first |
“Surveys gave us false detractors, half of them hit zero just to make the popup go away, so the score told us nothing about why.”
Go deeper
See Boom on your churn
Point us at a cohort of at-risk or just-churned accounts and we will run the conversations live.