How does it handle sensitive customer data?

Sensitive PII moves through the API or a direct, read-only database connection rather than a spreadsheet. Every interaction is scoped to the customer and auditable, with conversation backups you can pull for a complaint or an audit.

What about deliverability on regulated outreach?

We are honest here: no provider can stop a channel from blocking numbers that send too aggressively. We pace outreach, keep messaging compliant, and hand off to a person for the cases that need one, rather than promising a guarantee we cannot keep.

Where do the compliance certifications stand?

SOC 2, GDPR, ISO 27001, and ISO 42001 are in progress, not yet certified, and we build to those standards: org-scoped data, role-based access, encrypted credentials, and a runtime safety system that scores every session for PII and prompt-leak exposure.

Operations Auditor

The recurring work that never gets done, done

Re-KYC, data refreshes, compliance checks, annual reviews: the customer-facing operations that pile up because no one has the hours. The Operations Auditor reaches every customer who needs to act, collects what is missing, and keeps your records current on the channel they answer, with every step scoped and auditable.

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Re-KYC

Q3 cohortRunningscheduled · daily

1,284 due58% complete

DoneIn conversationAwaiting docsEscalated

DDaniel RivasConfirmed
LLiang WeiID expired
PPriya SharmaProof of address

What it does

Standing operations a team can never fully staff

This work is recurring, customer-facing, and unglamorous, which is exactly why it slips. The Operations Auditor owns it so it gets done on time, for everyone.

01
Re-KYC and periodic review
Reaches every customer due for re-verification, collects updated documents in conversation, and works down the backlog instead of waiting for headcount.
02
Data refresh that keeps records honest
Contact details, employment, financial status: the fields that quietly go stale get confirmed in a quick exchange so your team and auditors can rely on them.
03
Annual reviews on schedule
Recurring reviews that always slip to next quarter actually happen. Continuous rather than a fire drill before an audit.

How it works

Outreach handled with the care a regulated team expects

You give the Operations Auditor the task and the population, customers due for re-KYC, accounts with stale data, the annual review cohort, and it works each one through a real conversation, escalating only the exceptions.

Every step is auditable and scoped to the customer. The result is the same compliance work your team does, run continuously across everyone who needs it, with a clean handoff when a case needs human judgment.

re-KYC and document collection across every channel
Auditable, customer-scoped, built for regulated teams
Escalates the exceptions, handles the routine

Conversation

Assigned to AI

Last step for KYC. Can you send a photo of your ID, front and back?

id_front.jpg240 KB

Verified, added to profile

Got it, you are all set. Want me to walk you through your first report?

The loop

It tells you where the gaps are

The Operations Auditor tracks exactly what is outstanding for each customer: the document still missing, the field never confirmed, the review now overdue. The next nudge names the one thing left rather than a blanket reminder.

Across the population it shows you where your records are weakest and which steps customers stumble on, so you can fix the form or the policy, not just chase the same gaps every cycle.

Outstanding records

Record auditWorking backlogcontinuous

142 records need attentionof 1,000

858 records clean85.8% complete

A
Ana RuizC-0041
ID expired
T
Tom EriksenC-0078
Address unverified
M
Mei LinC-0112
Missing income doc
C
Carlos VegaC-0139
ID expired
S
Sarah OkonkwoC-0201
Missing income doc

74 expired IDs48 missing docs20 unverified

Why it is different

The backlog worked down, not just tracked

	Status quo	Hire for it	Operations Auditor
Coverage	Whoever the team gets to	Capped by headcount	Everyone who is due
Cadence	Slips to next quarter	A fire drill before audits	Continuous, always running
Auditability	Scattered across inboxes	As good as the process	Scoped and auditable per customer
Cost to scale	Risk piles up	Another hire	Per-conversation, no new headcount

Because it is ongoing, you do not stop it, it just keeps running. That is the value. The work that used to wait until someone had a free week now happens on its own.

Head of Operations, regulated fintech

Questions regulated teams ask

The rest of the workforce

Hand us a backlog and watch it shrink

Hand us a re-KYC or data-refresh cohort that has been waiting and we will let the Operations Auditor work it down.

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