Boom vs Decagon
Boom starts the conversation on WhatsApp, voice, SMS or email, knows the account from its own CDP, and turns every reply into data your team can act on.
The main difference
An AI agent that starts the conversation on WhatsApp, voice, SMS or email, with its own CDP and inbox.
Enterprise AI support agents on voice, chat and email, set up in plain-language procedures.
Boom vs Decagon, side by side
Both run AI agents that talk and call. Here is where they differ, from Decagon’s own pages.
- Starts the conversation
BoomYes. The agent writes or calls first, when your journey says so
DecagonYes, by voice call and SMS, through Campaign Composer
- Holds a real two-way conversation
BoomYes. An AI agent reads every reply, asks the follow-up and acts on it
DecagonYes, on voice, chat and email, with logic written in plain language
- Channels
BoomWhatsApp, Instagram, Messenger, SMS, email, voice and web chat, with one memory
DecagonVoice, chat, email and SMS. WhatsApp, Instagram and Messenger not listed
- Phone calls
BoomYes. The same agent calls, and a chat can turn into a call
DecagonYes. Inbound and outbound calls
- Customer data
BoomBuilt-in CDP that reads live from your database or API. No CSV
DecagonUser Memory across sessions, next to your CRM and helpdesk
- Journeys
BoomVisual builder: send, wait, branch, change channel, call your API
DecagonCampaign Composer: voice and SMS touches triggered by events, with hours and retries
- Turns replies into data
BoomYes. Extraction fills typed fields and reports from every conversation
DecagonGroups conversations into topics and themes, with dashboards
- Human handoff
BoomShared inbox. A person takes over with the full context
DecagonEscalates into your helpdesk, such as Salesforce, Intercom or Zendesk
- Customer research
BoomInterviews that ask the next question, at survey scale
DecagonVoice of the Customer trends from support conversations
- Spanish and Portuguese
BoomNative. The agent, the product and the team work in es, pt and en
DecagonBrazilian Portuguese voice agents and a São Paulo office since 2026
- Pricing
BoomPlans from USD 350 a month. Credits cover conversations, calls and messages
DecagonPer conversation or per resolution. No public price list
What we say about Decagon comes from its own public pages, checked on October 15, 2026. Something changed? Tell us and we will fix it.
Which one should you choose?
Choose Boom if:
- Your customers live on WhatsApp, Instagram or Messenger, and the agent has to start conversations there.
- You want customer data, segments and journeys in the same product as the agent.
- You want answers saved as typed fields and reports, not only grouped into topics.
- You want a shared inbox where your team takes over, without routing into a separate helpdesk.
Choose Decagon if:
- Your main job is resolving inbound support at enterprise volume on voice, chat and email.
- Your customers speak many languages, and you need voice agents that cover more than 70.
- Your team works in Salesforce, Zendesk or Intercom, and escalations should land there.
- You want always-on QA with Watchtower and A/B tests of your agents with Experiments.
What comes with Boom
- 01
Connects to your database
Plug in a read-only database, Shopify, Skio or the events API. The agent reads live data, so there is never a CSV to upload.
- 02
An agent live in two days
Connect a channel, pick who to reach and review the first conversations. Your agent is talking to customers in two days.
- 03
Replies become data
Define the fields you want to learn. Boom fills them from every conversation and rolls them into a report you can export.
Boom vs Decagon, answered
Is Boom a Decagon alternative?
Yes. Boom runs AI agents that start and hold conversations on WhatsApp, voice, SMS, email, Instagram, Messenger and web chat, with its own CDP, journeys, shared inbox and extraction that turns replies into data.
Can Boom reach my customers on WhatsApp?
Yes. WhatsApp is one of Boom’s core channels, alongside voice, SMS and email, and a chat can turn into a call with the same memory. WhatsApp is not on Decagon’s channel list.
How is pricing different?
Decagon charges per conversation or per resolution, quoted after a demo. Boom publishes its plans on its pricing page, with credits that cover conversations, calls and messages.
How long does switching take?
Days. Connect your channels, pick who to reach first, and review the first conversations before going to full volume.
Bring your voice and SMS campaigns to WhatsApp
Bring a campaign you run by phone or SMS today. We will rebuild it in Boom with WhatsApp in the mix and show you the conversations and the data it leaves.