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Priced like a workforce, not another tool
The right comparison for Boom is not other software, it is the customer team you would otherwise hire. A single role like a researcher, a CSM, or an onboarder runs $100K to $300K a year. Boom delivers that output for a fraction of one headcount, on a model built around the value you get.
A platform fee plus credits, and nothing gated
You pay a platform fee for the system and the shared brain, plus usage credits for the conversations the workforce runs. There is no per-seat pricing, so your whole team can work in Boom, and no feature gating, so you are never locked out of part of the product by your plan.
- Platform fee plus usage credits, no per-seat pricing
- No feature gating, the whole product is available on every plan
- Credits scale with value: a research interview costs more than an NPS check
- Annual plans save roughly 15 percent
Four tiers, from a first use case to a governed rollout
What changes across tiers is reach and depth, not access to the product. We share exact pricing on a quick call.
| Starter | Growth | Pro | Enterprise | |
|---|---|---|---|---|
| Best for | A first use case | A growing customer base | Multiple use cases at scale | Many teams, one platform |
| Channels | Start on one channel | Add more channels | Every channel, shared state | Every channel, shared state |
| Conversation volume | Entry volume | Higher volume | High volume | Custom volume |
| Research depth | Core research | Core research | Deep research and extraction | Deep research and extraction |
| Insights | Standard insights | Standard insights | Advanced insights and reports | Advanced insights and reports |
| Support | Email support | Priority support | Dedicated support | Dedicated team |
| Security | Core security | Core security | Advanced controls | SSO, audit, and governance |
| Price | Talk to us | Talk to us | Talk to us | Custom |
Pricing questions
Get a price that fits your use case
Talk to us and we will look at your customers and volume together, then show you exactly what Boom costs.