Pricing

Priced like a workforce, not another tool

The right comparison for Boom is not other software, it is the customer team you would otherwise hire. A single role like a researcher, a CSM, or an onboarder runs $100K to $300K a year. Boom delivers that output for a fraction of one headcount, on a model built around the value you get.

An AI workforce vs a headcount
A human customer team$100K-$300K per role / yr
Researcher
CSM
Onboarder
Boom, the same outputAI workforce
Costa fraction
Billed on fully automated conversations. Escalations are free.
The model

A platform fee plus credits, and nothing gated

You pay a platform fee for the system and the shared brain, plus usage credits for the conversations the workforce runs. There is no per-seat pricing, so your whole team can work in Boom, and no feature gating, so you are never locked out of part of the product by your plan.

  • Platform fee plus usage credits, no per-seat pricing
  • No feature gating, the whole product is available on every plan
  • Credits scale with value: a research interview costs more than an NPS check
  • Annual plans save roughly 15 percent
How it adds up
Platform feeThe system + shared context
+ Conversationsweighted by value
Research interviewWin-backNPS checkEscalated to a humannot charged
You pay for the work the workforce runs, not for seats.
Tiers

Four tiers, from a first use case to a governed rollout

What changes across tiers is reach and depth, not access to the product. We share exact pricing on a quick call.

StarterGrowthProEnterprise
Best forA first use caseA growing customer baseMultiple use cases at scaleMany teams, one platform
ChannelsStart on one channelAdd more channelsEvery channel, shared stateEvery channel, shared state
Conversation volumeEntry volumeHigher volumeHigh volumeCustom volume
Research depthCore researchCore researchDeep research and extractionDeep research and extraction
InsightsStandard insightsStandard insightsAdvanced insights and reportsAdvanced insights and reports
SupportEmail supportPriority supportDedicated supportDedicated team
SecurityCore securityCore securityAdvanced controlsSSO, audit, and governance
PriceTalk to usTalk to usTalk to usCustom

Pricing questions

Get a price that fits your use case

Talk to us and we will look at your customers and volume together, then show you exactly what Boom costs.