Boom vs Listen Labs
Boom runs the interview on a phone call, WhatsApp, SMS or email, with the customer’s history in hand, and then does something with what they said: an offer, a next step or a person from your team.
The main difference
An AI agent that interviews your customers, on a call, WhatsApp, SMS or email, and acts on what they say.
AI research studies, from design and recruiting to interviews and slides, for insights teams.
Boom vs Listen Labs, side by side
Both run AI interviews that ask the follow-up question. Here is where they differ, from Listen Labs’ own pages and docs.
- Starts the conversation
BoomYes. The agent writes or calls first, when your journey says so
Listen LabsPartly. It can email an invite; the interview starts when the person clicks
- Holds a real two-way conversation
BoomYes. An AI agent reads every reply, asks the follow-up and acts on it
Listen LabsYes. An AI moderator asks smart follow-ups to get deeper answers
- Channels
BoomWhatsApp, Instagram, Messenger, SMS, email, voice and web chat, with one memory
Listen LabsBrowser interviews by text, voice or video, from a link or an email invite
- Phone calls
BoomYes. The same agent calls, and a chat can turn into a call
Listen LabsVoice interviews in the browser, read aloud. No phone calls
- Customer data
BoomBuilt-in CDP that reads live from your database or API. No CSV
Listen LabsNo CDP. Screeners, URL parameters and CSV data matched to responses
- Journeys
BoomVisual builder: send, wait, branch, change channel, call your API
Listen LabsNone in its docs. Integrations are research tools, an API and MCP
- Turns replies into data
BoomYes. Extraction fills typed fields and reports from every conversation
Listen LabsYes. Summaries, highlight reels, slides and a cross-study library
- Human handoff
BoomShared inbox. A person takes over with the full context
Listen LabsNone in its docs. Output is reports and decks
- Customer research
BoomInterviews that ask the next question, at survey scale
Listen LabsStrong. Fast studies with built-in panels, including professionals
- Spanish and Portuguese
BoomNative. The agent, the product and the team work in es, pt and en
Listen LabsInterviews in Spanish and Portuguese, including Brazilian Portuguese
- Pricing
BoomPlans from USD 350 a month. Credits cover conversations, calls and messages
Listen LabsNot published. Platform fee plus credits per participant; demo and pilot first for larger companies
What we say about Listen Labs comes from its own public pages, checked on October 15, 2026. Something changed? Tell us and we will fix it.
Which one should you choose?
Choose Boom if:
- You want to reach customers on a phone call, WhatsApp or SMS, not only through a link or an email invite.
- You want the answer acted on in the same conversation: an offer, a next step or a person from your team.
- You want interviews that start from each customer’s history, read live from your database, API or Shopify.
- You want follow-ups over time, with journeys that wait, branch, switch channels and call your API.
Choose Listen Labs if:
- Your main job is end-to-end studies, from AI study design and recruiting to interviews and slides.
- You need participants recruited for you, including a Professionals panel for B2B or healthcare.
- You run usability sessions with video or screen sharing inside the interview.
- Your insights team wants a Research Library that brings every past study together.
What comes with Boom
- 01
An agent live in two days
Connect a channel, pick who to reach and review the first conversations. Your agent is talking to customers in two days.
- 02
Every channel, one memory
WhatsApp, Instagram, Messenger, SMS, email, voice and web chat. A customer who switches channels stays in one conversation.
- 03
Replies become data
Define the fields you want to learn. Boom fills them from every conversation and rolls them into a report you can export.
Boom vs Listen Labs, answered
Is Boom a Listen Labs alternative?
Yes, when the people you need to hear from are your own customers. Boom runs AI interviews with follow-up questions over a phone call, WhatsApp, SMS or email, reads your customer data live, and acts on what it learns.
Can Boom act on what a customer says?
Yes. In the same conversation the agent can make an offer, ask for the next detail or hand the customer to a person on your team with the full context. Listen Labs delivers summaries, reels and slides to your research team.
How is pricing different?
Boom publishes its plans on its pricing page, with credits that cover conversations, calls and messages. Listen Labs does not publish prices: it charges a platform fee plus credits per participant, and participant incentives are billed separately.
How long does switching take?
Days. Connect your customer data, set up the channels you want to use, and review the first interviews before reaching everyone.
See a Listen Labs study run on Boom
Bring a study you ran with your own customers. We will set it up in Boom and show you the interviews, the data and what the agent does next.