Boom vs Respond.io
Boom’s agent opens the conversation, calls when a call works better, asks the next question, and turns what customers say into research your team can use.
The main difference
An AI agent that reaches out first, by message or by phone, and turns what customers say into research.
A shared inbox for B2C sales teams, with AI Agents that answer and qualify inbound leads.
Boom vs Respond.io, side by side
Both give you a shared inbox and AI agents. Here is where they differ, from Respond.io’s own pages.
- Starts the conversation
BoomYes. The agent writes or calls first, when your journey says so
Respond.ioThrough broadcasts. Its FAQ says AI Agents aren’t designed for outbound-led models
- Holds a real two-way conversation
BoomYes. An AI agent reads every reply, asks the follow-up and acts on it
Respond.ioYes. AI Agents qualify leads, update fields, and assign or close chats
- Channels
BoomWhatsApp, Instagram, Messenger, SMS, email, voice and web chat, with one memory
Respond.ioWhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, WeChat, Viber, email, SMS, web chat and VoIP
- Phone calls
BoomYes. The same agent calls, and a chat can turn into a call
Respond.ioHuman calls both ways. Voice AI answers incoming calls only, up to 3 minutes, on Advanced
- Customer data
BoomBuilt-in CDP that reads live from your database or API. No CSV
Respond.ioContacts with custom fields, tags and dynamic segments. No custom objects or database sync mentioned
- Journeys
BoomVisual builder: send, wait, branch, change channel, call your API
Respond.ioWorkflows from Growth, HTTP requests from Advanced. No segment-entry trigger
- Turns replies into data
BoomYes. Extraction fills typed fields and reports from every conversation
Respond.ioClosing-note category, summary and a sentiment label. Deeper QA is an n8n build
- Human handoff
BoomShared inbox. A person takes over with the full context
Respond.ioYes. Shared inbox where people take over any conversation instantly
- Customer research
BoomInterviews that ask the next question, at survey scale
Respond.ioNo themed or research reports from replies found
- Spanish and Portuguese
BoomNative. The agent, the product and the team work in es, pt and en
Respond.ioInterface in Spanish and Portuguese, AI in 30+ languages. No LATAM office named
- Pricing
BoomPlans from USD 350 a month. Credits cover conversations, calls and messages
Respond.ioPublic. From USD 79 a month billed yearly, plus active contacts. Enterprise is custom
What we say about Respond.io comes from its own public pages, checked on October 15, 2026. Something changed? Tell us and we will fix it.
Which one should you choose?
Choose Boom if:
- Your growth comes from outbound, and you want the AI to open the conversation, not wait for a reply.
- You want an agent that places calls, not one that only answers incoming calls for up to 3 minutes.
- You want replies turned into research and reports, not a closing note and a sentiment label.
- You want the agent to read customer data live from your own database.
Choose Respond.io if:
- Your customers live on LINE, WeChat, Viber or TikTok, and you need them in one inbox.
- Your main job is inbound sales chat, with AI Agents that qualify leads and update lifecycle fields.
- Your leads come from click-to-chat or TikTok ads, and workflows should start from those clicks.
- You want to sign up and buy online, with public plans and AI Agents from the Growth tier.
What comes with Boom
- 01
Connects to your database
Plug in a read-only database, Shopify, Skio or the events API. The agent reads live data, so there is never a CSV to upload.
- 02
An agent live in two days
Connect a channel, pick who to reach and review the first conversations. Your agent is talking to customers in two days.
- 03
Every channel, one memory
WhatsApp, Instagram, Messenger, SMS, email, voice and web chat. A customer who switches channels stays in one conversation.
Boom vs Respond.io, answered
Is Boom a Respond.io alternative?
Yes, above all for outbound. Boom covers the shared inbox, the AI agent and human handoff, and adds an agent that starts conversations and calls, a CDP that reads your data live, and reports built from every reply.
Can Boom’s agent make outbound calls?
Yes. The same agent that writes can call, and a chat can turn into a call. Respond.io’s Voice AI answers incoming calls only.
Does Boom cover LINE, WeChat or Viber?
No. Boom runs WhatsApp, Instagram, Messenger, SMS, email, voice and web chat. If your customers live on LINE, WeChat or Viber, Respond.io covers those.
How long does switching take?
Days. Move the number, connect your data, and review the first conversations before going to full volume.
Take your Respond.io outbound to Boom
Bring a list you broadcast to today. We will set the agent to write first and show you the conversations, the calls and the report they leave.