Boom vs Typeform
Boom interviews your customers on WhatsApp, voice or email, follows up on every answer, acts on it and turns it into data your team can use.
The main difference
An AI agent that asks the next question, on WhatsApp, a call or email, and acts on the answer.
Interactive forms and surveys, built by your team and shared as a link or embed.
Boom vs Typeform, side by side
Both help you hear from customers. Here is where they differ, from Typeform’s own pages.
- Starts the conversation
BoomYes. The agent writes or calls first, when your journey says so
TypeformIt sends a form link, by email or by one-way SMS to US and Canadian numbers
- Holds a real two-way conversation
BoomYes. An AI agent reads every reply, asks the follow-up and acts on it
TypeformPartly. Clarify with AI asks up to two follow-ups inside the form, on some plans
- Channels
BoomWhatsApp, Instagram, Messenger, SMS, email, voice and web chat, with one memory
TypeformWeb forms, email and one-way SMS. No WhatsApp
- Phone calls
BoomYes. The same agent calls, and a chat can turn into a call
TypeformNo. Automations send email and SMS, not calls
- Customer data
BoomBuilt-in CDP that reads live from your database or API. No CSV
TypeformContacts from form submissions or CSV, with custom properties and lists
- Journeys
BoomVisual builder: send, wait, branch, change channel, call your API
TypeformAutomations: a trigger, then emails, Slack messages or SMS with delays
- Turns replies into data
BoomYes. Extraction fills typed fields and reports from every conversation
TypeformYes. Themes and sentiment from open answers, plus Ask AI
- Human handoff
BoomShared inbox. A person takes over with the full context
TypeformNo shared inbox or human handoff on its pages
- Customer research
BoomInterviews that ask the next question, at survey scale
TypeformForms with up to two AI follow-ups. Research Flow adds AI-moderated interviews, by demo
- Spanish and Portuguese
BoomNative. The agent, the product and the team work in es, pt and en
TypeformForms in 25+ languages. The app is in English and Spanish
- Pricing
BoomPlans from USD 350 a month. Credits cover conversations, calls and messages
TypeformPlans by monthly responses and seats, with a free plan. Enterprise by quote
What we say about Typeform comes from its own public pages, checked on October 15, 2026. Something changed? Tell us and we will fix it.
Which one should you choose?
Choose Boom if:
- You want every answer followed up as many times as it takes, not capped at two AI questions in a form.
- You need to reach customers on WhatsApp, or by text outside the US and Canada.
- You want the answer acted on in the same conversation: an offer, a next step or a person from your team.
- You want the agent to know each customer’s history, read live from your database, API or Shopify.
Choose Typeform if:
- Your main job is public forms with no customer behind them yet, like sign-ups, quizzes or event registration.
- You want polished, one-question-at-a-time forms, built from a prompt with Typeform’s AI.
- You want to start on a free plan and pay by monthly responses as you grow.
- Your forms need to feed HubSpot, Salesforce or webhooks through Typeform’s ready-made integrations.
What comes with Boom
- 01
An agent live in two days
Connect a channel, pick who to reach and review the first conversations. Your agent is talking to customers in two days.
- 02
Every channel, one memory
WhatsApp, Instagram, Messenger, SMS, email, voice and web chat. A customer who switches channels stays in one conversation.
- 03
Replies become data
Define the fields you want to learn. Boom fills them from every conversation and rolls them into a report you can export.
Boom vs Typeform, answered
Is Boom a Typeform alternative?
Yes, for hearing from the customers you already have. Boom covers what teams send forms for, like churn, onboarding and NPS questions, and holds the conversation on WhatsApp, voice or email instead of a form.
What happens to the forms we already have?
Their questions become the agent’s goal and the fields it fills. Public forms with no customer behind them yet, like a website sign-up or a quiz, can stay in Typeform.
How is pricing different?
Typeform prices plans by monthly responses and seats, with a free plan and Enterprise by quote. Boom publishes its plans on its pricing page, with credits that cover conversations, calls and messages.
How long does switching take?
Days. Connect a channel, pick who to reach, and review the first conversations before going to full volume.
Turn your Typeform into a conversation
Bring a form you send today. We will run it in Boom as a conversation and show you the answers and the data it leaves behind.