Boom vs Zenvia
Boom’s agent writes first, asks the next question, calls when a call works better, and turns every answer into a field your team can sort and report on.
The main difference
An AI agent that starts the conversation, on WhatsApp, SMS, email or a call, and turns every reply into data.
Broadcasts and chatbots on SMS and WhatsApp, run by your marketing and support teams.
Boom vs Zenvia, side by side
Both put AI on WhatsApp and more. Here is where they differ, from Zenvia’s own pages.
- Starts the conversation
BoomYes. The agent writes or calls first, when your journey says so
ZenviaThrough broadcasts and rule-triggered messages. Proactive AI is mentioned, without detail on how it works
- Holds a real two-way conversation
BoomYes. An AI agent reads every reply, asks the follow-up and acts on it
ZenviaYes. Generative AI chatbots built from documents and prompts, from the Specialist plan
- Channels
BoomWhatsApp, Instagram, Messenger, SMS, email, voice and web chat, with one memory
ZenviaWhatsApp, SMS, RCS, email, Instagram, Messenger and web chat
- Phone calls
BoomYes. The same agent calls, and a chat can turn into a call
ZenviaWhatsApp Calling (not in the US) and a Voice API. No AI voice agent described
- Customer data
BoomBuilt-in CDP that reads live from your database or API. No CSV
ZenviaNative CDP with RFM segments and 20+ connectors like Bling and Olist. No live database reads mentioned
- Journeys
BoomVisual builder: send, wait, branch, change channel, call your API
ZenviaAutomated flows and scheduled broadcasts, plus a flow map on Enterprise
- Turns replies into data
BoomYes. Extraction fills typed fields and reports from every conversation
ZenviaSentiment analysis and real-time dashboards. No fields filled from replies found
- Human handoff
BoomShared inbox. A person takes over with the full context
ZenviaYes. Service modules, and chatbots hand complex cases to people with the history
- Customer research
BoomInterviews that ask the next question, at survey scale
ZenviaNo research or churn-reason reports found
- Spanish and Portuguese
BoomNative. The agent, the product and the team work in es, pt and en
ZenviaBrazilian, with offices in Buenos Aires and Mexico City; site in pt, es and en
- Pricing
BoomPlans from USD 350 a month. Credits cover conversations, calls and messages
ZenviaPublic. Free Starter, paid plans from USD 130 a month; Enterprise by quote
What we say about Zenvia comes from its own public pages, checked on October 15, 2026. Something changed? Tell us and we will fix it.
Which one should you choose?
Choose Boom if:
- You want AI that starts the conversation and follows up, not only a broadcast that waits for a reply.
- Some customers are better reached by phone, and you want an AI agent that makes the call.
- You want every reply turned into fields and reports, not only sentiment analysis and dashboards.
- You need to know why customers leave, from interviews that ask the next question.
Choose Zenvia if:
- Your main job is high-volume SMS, like one-time codes and transactional alerts.
- Your store runs on Bling, Olist or Mercado Libre, and you want native connectors for them.
- You need RCS next to SMS, email and WhatsApp, on one provider’s own rails.
- You want to start on a free plan and grow into public, self-serve pricing.
What comes with Boom
- 01
Connects to your database
Plug in a read-only database, Shopify, Skio or the events API. The agent reads live data, so there is never a CSV to upload.
- 02
An agent live in two days
Connect a channel, pick who to reach and review the first conversations. Your agent is talking to customers in two days.
- 03
Every channel, one memory
WhatsApp, Instagram, Messenger, SMS, email, voice and web chat. A customer who switches channels stays in one conversation.
Boom vs Zenvia, answered
Is Boom a Zenvia alternative?
Yes. Boom covers what teams use Zenvia for, WhatsApp campaigns, AI chatbots and a human inbox, and adds an AI agent that calls, a CDP that reads your database live, and extraction that turns replies into data.
Can I keep Zenvia for SMS codes?
Yes. Zenvia’s SMS and RCS rails suit one-time codes and high-volume transactional sends. Move the conversations that need an agent to Boom, and keep the rest where it works.
How is pricing different?
Both publish prices. Zenvia charges for a plan, sized by users and Interactionz, plus a channel package, and its Generative AI plan is quote-only. Boom’s plans use credits that cover conversations, calls and messages.
How long does switching take?
Days. Move the number, connect your data, and review the first conversations before going to full volume.
See a Zenvia broadcast become a conversation
Bring a broadcast you send today. We will run it on Boom and show you the replies, the follow-ups and the data they leave behind.